Dispatcher / Coordinator / Customer Service Representative - Basics - Part I

Dispatcher / Coordinator / Customer Service Representative - Basics - Part I

Corrigo Enterprise Training

About this course

Part One of a two-part course that covers the basic skills necessary to perform as a Corrigo Dispatcher / Coordinator / Customer Service Representative. Whether new to this role, looking for a refresher, interested in adding a new feature that your company is not currently using, or reviewing best practices, this course covers it all. You can view this course at your own pace, start and stop as you wish, and skip around as necessary. However, if you wish to obtain a certificate of completion you must complete every lesson.

Curriculum30 min

  • Welcome to Dispatcher / Coordinator / Customer Service Representative - Basics - Part I
  • SLAs and Priorities 5 min
  • Data Structure 19 min
  • Customer Groups, Portfolios, and Teams 5 min
  • Dispatcher / Coordinator / Customer Service Representative - Basics - Part I Survey
  • Goodbye to Dispatcher / Coordinator / Customer Service Representative - Basics - Part I

About this course

Part One of a two-part course that covers the basic skills necessary to perform as a Corrigo Dispatcher / Coordinator / Customer Service Representative. Whether new to this role, looking for a refresher, interested in adding a new feature that your company is not currently using, or reviewing best practices, this course covers it all. You can view this course at your own pace, start and stop as you wish, and skip around as necessary. However, if you wish to obtain a certificate of completion you must complete every lesson.

Curriculum30 min

  • Welcome to Dispatcher / Coordinator / Customer Service Representative - Basics - Part I
  • SLAs and Priorities 5 min
  • Data Structure 19 min
  • Customer Groups, Portfolios, and Teams 5 min
  • Dispatcher / Coordinator / Customer Service Representative - Basics - Part I Survey
  • Goodbye to Dispatcher / Coordinator / Customer Service Representative - Basics - Part I